OUTDOOR DINING ALL YEAR
PLEASE READ BEFORE
RESERVING YOUR IGLOO!
IF YOU DO NOT FOLLOW
THE INSTRUCTIONS, YOUR
RESERVATION MAY NOT BE
ONCE YOU'VE READ THIS PAGE, CLICK ON THE RED BUTTON BELOW TO RESERVE YOUR IGLOO.
TWO CRITICAL ITEMS WHEN RESERVING ON YELP:
Igloos must be reserved for 6-8 guests, even if you have less (it's how we know you want an igloo).
Write "Igloo" in the notes section of your reservation.
FAQS ABOUT IGLOOS
RESERVATIONS / CANCELLATIONS
When will the igloos be available?
The igloos will be available from October 28 to April 30.
Do I need to make a reservation or can I simply walk-in and get an igloo?
We highly recommend a reservation as we have a waiting list of over 1,100 people that want an igloo. However, during the weekdays, we anticipate that you may be able to walk-in on certain nights. Remember that you will still need to adhere to the time slots listed in the table above even for walk-ins and your minimum spends are still required as a walk-in.
What if I try to walk-in and ask for an igloo and they are full?
This is definitely a risk if you just walk-in and expect an igloo to be free. We recommend calling us at 260-745-9355 before attempting to walk-in; we can then put a temporary hold on it for you for a short period of time if we don't have reservations in place.
Why is there a minimum spend in the igloo?
The igloos are a significant investment for us as a small business. Our goal is to provide our customers with a COVID-19 precautionary environment to dine in and feel safe. It's also a very unique experience that is highly anticipated with a long wait list for reservations. We need to guarantee that we are able to recoup our costs on the igloos to continue to provide valuable experiences to our community. We've designated minimum food/drink costs per igloo that are reasonable for parties of 4 or more to easily achieve.
Why is there a credit card hold and will I be charged even if I show up?
Because there are so many reservation requests for the igloos, we are requiring that you provide your credit card to hold your reservation. If you show up for your reservation and/or cancel your reservation 48-hours in advance, you will not be charged. If you do not cancel 48-hours in advance and/or you do not show up, your card will be charged $50. Unfortunately, we have experienced a multitude of no call, no shows for large parties recently and it costs us a significant amount as a business to staff and prep for large parties - especially when the party does hold true to their reservation.
THE IGLOO EXPERIENCE
Are the igloos warm in the winter?
We have called around to businesses in Michigan with igloos to learn the best practices for keeping the igloos comfortable. The igloos do have a natural greenhouse effect to them, providing some warmth from the sunlight. We will also have an electric heater in each igloo. This does not mean that the igloos will be a 75 degree environment, so we do recommend bringing your own blankets and wearing jackets, sweaters, etc. The igloos should be around 60-65 degrees, but there may be some variances based on how much your party opens the door and whether it's night or daytime.
Will you decorate the igloos for each season?
Absolutely, that's the fun of having the igloos! We will theme the igloos for each season and each igloo will be configured and decorated differently. We're hoping that guests return for multiple igloo reservations and we want each time to be unique.
What else are you doing with and around the igloos on the patio?
There will be some special menu items specific to the igloo experience (s'mores, thermos of hot cocktails, etc.). We will have 4 fire pits positioned on the patio to keep the ambiance warm and for you to roast marshmallows, if you choose. We will also have patio heaters to help keep areas of the patio toasty (weather permitting). You will have your own Bluetooth speaker in the igloo to play whatever music you'd like to have for the evening. You'll also have your own light source in the igloo for an intimate experience.
Can I bring my kids?
Yes, we love kids and they are permitted to be in the igloos and in almost every space in our building. We do caution that a 2-hour reservation in a confined space may be taxing on the little ones with short attention spans. You can always hook into our guest wi-fi network for iPad movies, etc.
Since you have a dog-friendly patio, can I bring my dog (or cat)?
Unfortunately not. The igloos are made of a material that could easily be destroyed by an excitable pooch, so we're limiting pets to goldfish only.
I'm not a fan of cocktails or hard spirits, do you have other options?
Of course, we always have non-alcoholic options including N/A cocktails, house made sodas, and craft sodas. We now have a beer and wine license too and we serve regional craft beer and wine along with other domestics.
Have a question that was not addressed here? Email firstname.lastname@example.org.